An online vegan shopper was furious when her online delivery arrived after discovering the supermarket had replaced her plant-based sausages with a meat version.
Coles customer Gabi Jo from Sydney, Australia was disgusted to be given the beef and pork Primo sausages in place of the Alternative Meat Company sausages she had ordered.
Jo had ticked the ‘out of stock’ option, which gives the supermarket the go-ahead to replace the sausages with a similar product if they had none of her preferred vegan sausages left.
She received a notification from Coles in advance explaining her order had been switched out for a meat version. And Jo told Yahoo News she “gifted the sausages straight to [her] delivery driver as [her] house was meat-free and didn’t want to bring them inside”.
“I was like, ‘What the heck are they thinking?’,” she said.
“Firstly, I might not be vegetarian. I might be, for cultural reasons, not able to eat pork and they’ve chosen pork out of all options?
“It’s really frustrating because by the time [the delivery] got here I was so angry because I had been excited to cook them for dinner.”
Complaint
She immediately made a complaint to Coles, and said the operator was similarly bemused by the choice of replacement.
“They looked disgusting,” she continued.
“There was nothing [on the packaging to suggest] they were anything but pork and beef. Whereas mine, the Alternative Meat Co., were 100 per cent plant-based, 100 percent vegan.”
This isn’t the first time Coles has replaced a vegan option with animal meat, after another customer had a similar experience earlier this year.
A Coles spokesperson said in a statement: “We are proud of our expanding range of alternative meat products.
“In this instance, a suitable alternative was not provided, and we have apologised to the customer and offered her a full refund.
“We are reviewing the processes we have in place for online orders to ensure this does not occur again.”
What do you think of the mistake made by Coles? Share your thoughts in the comments below!
Lifestyle
Vegan culture, food, beauty & more
UK’s first fully vegan school kitchen is a huge hit among pupils
- Mohsina Dodhiya
- 23rd May 2022
The Lady of Sion School in Worthing opened what is believed to be UK’s first 100% Plant-Based Canteen serving black bean and quinoa meatballs in barbecue sauce, veggie fajitas with Mexican rice and meatless feast pizza. A school in West Sussex has received an overwhelming positive response after it adopted an all-vegan menu. In January, …
Continue reading “UK’s first fully vegan school kitchen is a huge hit among pupils”
75% of Brits prefer vegan cars, says new study
- Mohsina Dodhiya
- 17th May 2022
A number of companies already offer a variety of plant-based leathers using everything from apples and cactus to pineapple leaves. A new poll has revealed that a majority of UK motorists are keen on buying fully vegan cars. In a research commissioned by the Vegan Society, people were asked about their opinions on vegan cars …
Continue reading “75% of Brits prefer vegan cars, says new study”
VEGAN MEMES
NEED A LAUGH?
QUIZZES
All the quizzes you love to binge!
QUIZ: If you score 11/12 on this quiz, you’re a verified vegan food expert
- Marlon Farrugia
- 10th January 2020
How much vegan knowledge do you have stored away? Do you have to Google your way through a shopping trip, or do you have all the bad E-numbers memorised? Find out now with this quiz. Marlon Farrugia Marlon Farrugia is a freelance writer from Brighton. He has been a dedicated vegan for many years, and …
Continue reading “QUIZ: If you score 11/12 on this quiz, you’re a verified vegan food expert”
QUIZ: What is your perfect Vegan Halloween Costume?
- Marlon Farrugia
- 13th October 2019
Spook Season approaches. There will be ghosts, goblins, ghouls, and glucose. You need a costume, and you want to it to show off your personality, which means VEGAN. But what to choose? Take our quiz to find out your perfect outfit. Marlon Farrugia Marlon Farrugia is a freelance writer from Brighton. He has been a …
Continue reading “QUIZ: What is your perfect Vegan Halloween Costume?”
QUIZ: What kind of vegetable are you?
- Marlon Farrugia
- 26th September 2019
“If you were a vegetable, what kind would you be?” A question that has tormented humanity throughout the ages – until now. Read: QUIZ: If you score 19/20 on THIS quiz, you’re a Vegan God Marlon Farrugia Marlon Farrugia is a freelance writer from Brighton. He has been a dedicated vegan for many years, and …