
An online vegan shopper was furious when her online delivery arrived after discovering the supermarket had replaced her plant-based sausages with a meat version.
Coles customer Gabi Jo from Sydney, Australia was disgusted to be given the beef and pork Primo sausages in place of the Alternative Meat Company sausages she had ordered.
Jo had ticked the ‘out of stock’ option, which gives the supermarket the go-ahead to replace the sausages with a similar product if they had none of her preferred vegan sausages left.
She received a notification from Coles in advance explaining her order had been switched out for a meat version. And Jo told Yahoo News she “gifted the sausages straight to [her] delivery driver as [her] house was meat-free and didn’t want to bring them inside”.
“I was like, ‘What the heck are they thinking?’,” she said.
“Firstly, I might not be vegetarian. I might be, for cultural reasons, not able to eat pork and they’ve chosen pork out of all options?
“It’s really frustrating because by the time [the delivery] got here I was so angry because I had been excited to cook them for dinner.”
Complaint
She immediately made a complaint to Coles, and said the operator was similarly bemused by the choice of replacement.
“They looked disgusting,” she continued.
“There was nothing [on the packaging to suggest] they were anything but pork and beef. Whereas mine, the Alternative Meat Co., were 100 per cent plant-based, 100 percent vegan.”
This isn’t the first time Coles has replaced a vegan option with animal meat, after another customer had a similar experience earlier this year.
A Coles spokesperson said in a statement: “We are proud of our expanding range of alternative meat products.
“In this instance, a suitable alternative was not provided, and we have apologised to the customer and offered her a full refund.
“We are reviewing the processes we have in place for online orders to ensure this does not occur again.”
What do you think of the mistake made by Coles? Share your thoughts in the comments below!
Lifestyle
Vegan culture, food, beauty & more
Vegan Nottingham student creates budget-friendly oat milk machine to reduce carbon footprint and combat rising prices
- Mohsina Dodhiya
- 30th May 2023
The invention is sustainable and cost-effective. A vegan undergraduate studying product design at Nottingham Trent University has developed a container that can help people create their own oat milk at home for just 20 pence per litre. “Oatilicious,” provides significant cost savings compared to store-bought oat milk for up to £2.20 per carton. The innovative …
Bear Grylls ’embarrassed’ by past vegan diet promotes meat, blood, and bone marrow for better health
- Mohsina Dodhiya
- 15th May 2023
“I’ve tried to listen to my body more, tried to listen to nature, and I don’t miss vegetables at all. I don’t go near them, and I’ve never felt stronger, my skin’s never been better, and my gut’s never been better.” Adventurer and TV presenter Bear Grylls has become a die-hard carnivore fan after admitting …
VEGAN MEMES
NEED A LAUGH?
QUIZZES
All the quizzes you love to binge!
QUIZ: If you score 11/12 on this quiz, you’re a verified vegan food expert
- Marlon Farrugia
- 10th January 2020
How much vegan knowledge do you have stored away? Do you have to Google your way through a shopping trip, or do you have all the bad E-numbers memorised? Find out now with this quiz. Marlon Farrugia Marlon Farrugia is a freelance writer from Brighton. He has been a dedicated vegan for many years, and …
Continue reading “QUIZ: If you score 11/12 on this quiz, you’re a verified vegan food expert”
QUIZ: What is your perfect Vegan Halloween Costume?
- Marlon Farrugia
- 13th October 2019
Spook Season approaches. There will be ghosts, goblins, ghouls, and glucose. You need a costume, and you want to it to show off your personality, which means VEGAN. But what to choose? Take our quiz to find out your perfect outfit. Marlon Farrugia Marlon Farrugia is a freelance writer from Brighton. He has been a …
Continue reading “QUIZ: What is your perfect Vegan Halloween Costume?”
QUIZ: What kind of vegetable are you?
- Marlon Farrugia
- 26th September 2019
“If you were a vegetable, what kind would you be?” A question that has tormented humanity throughout the ages – until now. Read: QUIZ: If you score 19/20 on THIS quiz, you’re a Vegan God Marlon Farrugia Marlon Farrugia is a freelance writer from Brighton. He has been a dedicated vegan for many years, and …